The Trust Credentialing App for Android can be accessed via the web application on your phone. We recommend using Google Chrome to do so. The below article outlines accessing the app, where to find existing documents, how to add new documents, and how to respond to a document request. 

Accessing Trust Credentialing for Android

To view Trust Credentialing for Android, head to credentialing.vectorcare.com and log in with your user name and password.

Homepage

When you first log into the mobile browser app, you will be taken to the Home page.

Here you will see a dashboard that offers shortcuts, tips and tricks on the following items:

• Adding a new document

• Updating the App

• Requests that require attention

• Expired documents

• Upcoming expiring documents

• Ability to add your profession for more specific template suggestions

• Uploading a COVID19 card

• Suggestions for popular document types

• Referral and perks program information

My Documents

Once you have logged into your account, you will be taken to the My Documents overview page. Here, you will see the document:

• Title: The title given when the document was uploaded

• Expiration Date: The expiration date set when the document was uploaded 

• Status: The status of the document (i.e. Active)

• Add Document: The Add Document button will allow you to upload more documents

To access My Documents at any time, simply click the document icon located under the Trust logo. 

Adding Documents

To add a new document, head to the My Documents tab on the left-hand side of the screen, located under the Trust logo. 

Scroll to the bottom of the page and tap Add Document. A modal will appear with the following fields:

• Document Name: The name of the document you are uploading (i.e. BLS Certificate). Note: Names should be selected that are easily memorable so that when an expiration date nears, you are able to remember which document should be renewed.

• Document Type: Default, Drivers License, Generic Certification, and Generic License can be selected to categorize a document. 

• Effective Date: The date that the document became valid

• Expiration Date: When the document expires (must be in the future)

• Notes: Add any information that would be pertinent to explain the document outside of the above fields

• Attachments: Upload the document here. Accepted file types are JPEG, GIF, PNG, JPG, plain text, TIFF, and PDF. 

• Alerts: There is an option to add a first alert and a second alert when a document is about to expire. Notifications are received via the email address you log in with. 

Once all necessary fields have been completed, tap Add Document. 

Responding to Document Requests from Organizations

Organizations have the ability to send individuals requests for documents in order to keep their business compliant. You may receive a request from an organization to verify documents like licenses, driver licenses, certifications, or other credentials. 

View a Document Request

To view a received document request, tap the Requests icon (below the My Documents icon). You will be taken to the Requests overview page. 

Respond to a Document Request

To respond to a document request, tap on the document request you would like to respond to (in the example above, we would tap Document Request from VectorCare). You will be taken to the Document Request Detail Page. 

Next, tap the Attach Document button to add an attachment to the document request. 

A modal will appear with the following fields:

• Document Name: The name of the document you are uploading (i.e. BLS Certificate). Note: Names should be selected that are easily memorable so that when an expiration date nears, you are able to remember which document should be renewed.

• Document Type: Default, Drivers License, Generic Certification, and Generic License can be selected to categorize a document. 

• Effective Date: The date that the document became valid

• Expiration Date: When the document expires (must be in the future)

• Notes: Add any information that would be pertinent to explain the document outside of the above fields

• Attachments: Upload the document here. Accepted file types are JPEG, GIF, PNG, JPG, plain text, TIFF, and PDF. 

• Alerts: There is an option to add a first alert and a second alert when a document is about to expire. Notifications are received via the email address you log in with. 

Once all necessary fields have been completed, tap Add Document. The status of the document request submission will change to Awaiting Review and will update to Approved or Declined dependent upon if the document was accepted or rejected by the requester.